Errors, requirements and lost progress

The help centre's Troubleshooting and Support section covers system requirements, a game that will not load or keeps freezing, and what to do with an error code. The Account section covers lost progress, finding your player ID and personal data requests. A separate article covers inviting a friend who appears to be on another server.

Before filing a support request about missing progress, check the Federal Raid rule. Plots, bases, weapons and cash are wiped every seven days by design, and cosmetics, name, tutorial progress, settings and accumulated jail time carry over. A loss that matches that pattern is the game working as documented.

This site does not publish error-code tables, minimum specifications or fix steps, because those values come from the help centre articles and were not verified here. Follow the source links for the current wording.