Before you file a support ticket

The most common false alarm in a game that wipes every seven days is a loss that is actually the rule working as published. Check the pattern first: all plots, bases, weapons and cash gone, while cosmetics, player name, tutorial progress, settings and accumulated jail time remain. That is the Federal Raid, and no support request will restore it.

If the loss does not match that pattern, the Account section has a dedicated article on lost progress, including finding your player ID and personal data requests. This site does not reproduce its steps because the article body was not verified line by line here. Follow the source link for the current wording.

For client problems, the Troubleshooting and Support section covers system requirements, a game that will not load or keeps freezing, and what to do with an error code. If the problem is that a friend appears to be on another server, Kefir has a separate party-invite article. Error-code tables and minimum specifications are not published on this site; they belong to those articles and can change without a patch note.

This desk's judgement, labelled as such: write down the date of the last raid you observed and the exact item that disappeared before contacting support. The Wipe Clock tool keeps that date in your browser. A report that says which side of the seven-day boundary the loss happened on is far easier to resolve than a general complaint about missing progress.